Refund policy
At Charm Lane Collection, each piece is thoughtfully designed in small batches and made to be worn, loved, kept, and gifted. We truly hope you adore your order, but if something is not quite right, we are here to help and will always strive to make things right!
Returns & Exchanges
We gladly accept returns and exchanges within 7 days of delivery.
To initiate a return or exchange, please email us at hello@charmlanecollection.com with your order number. We will provide a return label along with easy next steps!
To be eligible:
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Items must be unworn and in its original condition
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Returned in their original packaging
Once your return is received and inspected, we will quickly issue a refund to your original form of payment or process your exchange.
Damages & Issues
Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us right away at hello@charmlanecollection.com with your order number and photos.
Our commitment to our customers is that we will always strive to make it right. This may include a replacement or another resolution!
Care & Wear
Our pieces are designed for everyday wear, but like all fashion jewelry, they require proper care to stay glistening.
This policy does not cover damage from normal wear, improper care, exposure to water or chemicals, or accidental damage.
For best results, please visit our Jewelry Care Guide.
With Love & Gratitude
We are so grateful you chose Charm Lane Collection. Your support means the world to our small business!
If you have any questions at all, we are always here: hello@charmlanecollection.com